Unable to hit the OTRS URL after multiple session request

Moderator: crythias

Locked
sandeshshetty21
Znuny newbie
Posts: 1
Joined: 16 Jul 2015, 07:49
Znuny Version: 3.2.9
Real Name: Sandesh
Company: Infosys

Unable to hit the OTRS URL after multiple session request

Post by sandeshshetty21 »

I recently installed OTRS and have added agents and groups. But once i do that and send across the URL fro my team to access after after few attempts no one can access the URL. As weird as it seems , we are able to login once i restart my machine.

Not sure what is the actual issue here. I have checked the services they are up and running. But Apache logs always logs the same error after the last unsuccessful login attempt. Post that nothing is logged (as though apache is not active).

Version of OTRS: 3.2.9 (bundled package)
Platform: Windows

Modified URL: http://<machinename>/otrs/index.pl

APCAHE LOGS:
:/OTRS1/OTRS/OTRS/Kernel/Config/Files/ZZZAuto.pm line 7.
[Wed Jul 15 10:28:41 2015] ZZZAAuto.pm: Subroutine Load redefined at D:/OTRS1/OTRS/OTRS/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Wed Jul 15 10:28:41 2015] ZZZAuto.pm: Subroutine Load redefined at D:/OTRS1/OTRS/OTRS/Kernel/Config/Files/ZZZAuto.pm line 7.
[Wed Jul 15 10:28:52 2015] ZZZAAuto.pm: Subroutine Load redefined at D:/OTRS1/OTRS/OTRS/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Wed Jul 15 10:28:52 2015] ZZZAuto.pm: Subroutine Load redefined at D:/OTRS1/OTRS/OTRS/Kernel/Config/Files/ZZZAuto.pm line 7.
[Wed Jul 15 10:28:53 2015] ZZZAAuto.pm: Subroutine Load redefined at D:/OTRS1/OTRS/OTRS/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Wed Jul 15 10:28:53 2015] ZZZAuto.pm: Subroutine Load redefined at D:/OTRS1/OTRS/OTRS/Kernel/Config/Files/ZZZAuto.pm line 7.
[Wed Jul 15 10:28:59 2015] ZZZAAuto.pm: Subroutine Load redefined at D:/OTRS1/OTRS/OTRS/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Wed Jul 15 10:28:59 2015] ZZZAuto.pm: Subroutine Load redefined at D:/OTRS1/OTRS/OTRS/Kernel/Config/Files/ZZZAuto.pm line 7.
[Wed Jul 15 10:29:14 2015] ZZZAAuto.pm: Subroutine Load redefined at D:/OTRS1/OTRS/OTRS/Kernel/Config/Files/ZZZAAuto.pm line 7.
[Wed Jul 15 10:29:14 2015] ZZZAuto.pm: Subroutine Load redefined at D:/OTRS1/OTRS/OTRS/Kernel/Config/Files/ZZZAuto.pm line 7.
Scalars leaked: 1
[Wed Jul 15 10:31:13 2015] [notice] Parent: child process exited with status 255 -- Restarting.
Scalars leaked: 1
Scalars leaked: 1
Scalars leaked: 1

Do i need to share anything else here?

Regards,
Sandesh
Locked