max_size_packet error

[bharat]

Hi,
I am on centos 6.5 and mysql 5.5 version newly installed otrs.
I am running first time installer.pl and getting below error.(as attached)
even tough I have made changes in my.cnf file and restarted mysql multiple time but still getting same error msg.


regards

[RStraub]

You made them under [mysqld_safe].

You should make that entry under [mysqld] and [mysqldump].

[crythias]

also please don't double post.

[bharat]

Hi,
After making below changes I am not able to start mysql services.

[bharat]

Thanks for info.
I have reached to the level to create new data base on installer.pl but when creating db is giving fatel error on web page.

[bharat]

Hi,
when creating new db giving below error message in log file.

Jul 24 17:03:04 serverotrs OTRS-CGI-10[23861]: [Error][Kernel::System::Main::FileWrite][Line:462]: Can't write '/opt/otrs/var/tmp/CacheFileStorable/TemplateProvider/a/a/aadb6ccb58003cb7b49aebdca0fb5d76': Permission denied
Jul 24 17:03:04 serverotrs OTRS-CGI-10[23861]: [Error][Kernel::System::Main::FileWrite][Line:462]: Can't write '/opt/otrs/var/tmp/CacheFileStorable/TemplateProvider/6/9/69e89ef02158dc4941467d492c3a699a': Permission denied
Jul 24 17:03:27 serverotrs OTRS-CGI-10[23865]: [Error][Kernel::System::Main::FileWrite][Line:462]: Can't write '/opt/otrs/var/tmp/CacheFileStorable/TemplateProvider/a/d/addd25729fae0e029550475b30b0a587': Permission denied
Jul 24 17:03:27 serverotrs OTRS-CGI-10[23865]: [Error][Kernel::System::Main::FileWrite][Line:462]: Can't write '/opt/otrs/var/tmp/CacheFileStorable/TemplateProvider/6/2/62dfe6a179a6d7712f7535c6f3c8fca3': Permission denied
Jul 24 17:03:27 serverotrs OTRS-CGI-10[23865]: [Error][Kernel::System::Main::FileWrite][Line:462]: Can't write '/opt/otrs/var/tmp/CacheFileStorable/TemplateProvider/0/9/09c41b902419cd44856b6c98e8e02e66': Permission denied
Jul 24 17:03:27 serverotrs OTRS-CGI-10[23865]: [Error][Kernel::Output::HTML::LayoutTemplate::Output][Line:196]: mkdir /opt/otrs/var/tmp/CacheFileStorable/TemplateProvider/d: Permission denied at /opt/otrs/bin/cgi-bin/../../Kernel/System/Cache/FileStorable.pm line 88
Jul 24 17:03:27 serverotrs OTRS-CGI-10[23865]: [Error][Kernel::Output::HTML::LayoutTemplate::Output][Line:196]: mkdir /opt/otrs/var/tmp/CacheFileStorable/TemplateProvider/f: Permission denied at /opt/otrs/bin/cgi-bin/../../Kernel/System/Cache/FileStorable.pm line 88
Jul 24 17:03:27 serverotrs OTRS-CGI-10[23865]: [Error][Kernel::System::Main::FileWrite][Line:462]: Can't write '/opt/otrs/var/tmp/CacheFileStorable/TemplateProvider/6/9/69e89ef02158dc4941467d492c3a699a': Permission denied
pls suggest.

[crythias]

Fix the permissions.