Hi, =)
My consult is, how can I to have different dynamic fields on the creation or response of tickets, depending of the queue that the agent is associated, at the moment to create or respond a ticket?
How to have dynamic fields depending the queue
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crythias
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Re: How to have dynamic fields depending the queue
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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cfreire
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Re: How to have dynamic fields depending the queue
Ah ok, thank you very much.
It is only of this way that I can do it ? Editing files????
It is only of this way that I can do it ? Editing files????
Re: How to have dynamic fields depending the queue
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rvaldomir
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Re: How to have dynamic fields depending the queue
we developed something similar with the guys from otrs365.com you can ask them
Roberto A. Valdomir
Mobile: (+598) 93 868 147 | Skype: roberto.a.valdomir
@roberto.valdomir | re.vu/robertovaldomir
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OTRS 3.3.8 | RHEL 6 x64 | Oracle 11g | Custom Development by OTRS365
Mobile: (+598) 93 868 147 | Skype: roberto.a.valdomir
@roberto.valdomir | re.vu/robertovaldomir
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OTRS 3.3.8 | RHEL 6 x64 | Oracle 11g | Custom Development by OTRS365