We would like to integrate our opmanager (OPM) warnings into OTRS.
OPM monitors our servers and firewall and sends mails (error state) when an hardware error occurs. Sometimes these mail are "junk": problem was temporary and status of the hardware is good again: mail again with success state
I would like to configure OTRS:
should wait 10 minutes till it moves the ticket in a specific queue.
If during this time a success mail regarding this hardware error comes, OTRS should successfully close the ticket.
Is this possible? Thank you for you help!
MOnitor hardware
Moderator: crythias
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root
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Re: MOnitor hardware
You should check out the SystemMonitoring package. It does the same with notification mails for Nagios and Icinga. If it works dependes on the content of the mail. The mail should contain data on the host, service and state and will be parsed by regular expressions.
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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daniix
- Znuny newbie
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Re: MOnitor hardware
Thank you very much.
That's what i was looking for!
That's what i was looking for!