Edit a Dynamic Field from the back end?

[JeremyB3ntham]

Is it possible to edit a Dynamic Field from the back end:

So, say I have a field set up with lots of drop down options. I want to add lots more rows, but doing it through the GUI can take time, so I wonder if the data is stored on a file somewhere in the system that can be edited?

[jojo]

actually there is only the option to use the frontend

[griffin]

actually this is possible. I loaded loooooooots of data into a dynamic field on the backend.

For starters i loaded a couple on the frontend so as to get the field slightly filled up.

Then went into the database.
Ran

Code: Select all

SELECT * FROM dynamic_field;

found the dynamic field i needed and edited the field "config" with similar format as the previously loaded.

Once done, i ran the script file in the bin folder.
otrs.DeleteCache.pl

This solved my data loading in the backend.

If you need to update this regularly, thats gonna be tough.

[jojo]

Inserting data directly into database is not intented and might be dangerous as data might get corrupt. So I would not consider it as a back tool and I strongly advice not to manipulate the database directly

[griffin]

that is only for initial edition... not as a constant thing.

populating data via web when data is in the hundreds of rows is slow. Its for a 1 time thing mostly

[JeremyB3ntham]

Okay, cheers guys. I'll carry on using the front end then. Shame they don't have an official way of doing it though.

[jojo]

you're free to contribute or to send an order for such a functionality

[reneeb]

You could generate a json file and then use http://opar.perl-services.de/dist/Impor ... elds-4.0.1 To get an idea of the JSON schema you could export some sample fields...