After Upgrade to 5.0.1 error

[Mindaugas]

Hello,

I have updated from 4_0_11 to 5_0_1 and I see this error in every seconds:

"
Module Kernel/Output/HTML/NotificationAgentTicketEscalation.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2
"

What does it mean? How I can solve it?

[RStraub]

The file is now located under:
Kernel/Output/HTML/Notification/AgentTicketEscalation.pm
----- Notice this Slash --------------^^

You probably have either changes in the sysconfig (check there) or customizations that overwrite the default. To find out where it's configured, grep through the ZZZ Files in ~otrs/Kernel/Config/Files/

[steste123]

I'd the same issue. Just take a look into your sysconfig and search there for the word "AgentTicketEscalation". This entry need to be switched to his default settings. Than it works fine