Otrs 5.0.1-3 Upgrade Issue with index.pl

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staskoj19
Znuny newbie
Posts: 1
Joined: 03 Nov 2015, 20:59
Znuny Version: 5.0.1-03
Real Name: Jeff
Company: WWCSD

Otrs 5.0.1-3 Upgrade Issue with index.pl

Post by staskoj19 »

Currently when trying to login to the agent interface I am downloading the index.pl file. I can login to the customer portal just fine. This is an upgrade from 3.2 going through all the updates in between -> 3.3 -> 4.0 -> 5.0. I am running this on a centos 6.7 (Final). I am otrs version 5.0.1-3 and mysql 5.5 remote database. All checks on the database and perlmodules come back fine. I am thinking it's a apache issue. But the zzzotrs.conf is in place. If I missed some vital info, I apologize.

Code: Select all

Tue Nov 03 13:52:41 2015] [notice] Apache/2.2.15 (Unix) DAV/2 PHP/5.3.3 mod_ssl/2.2.15 OpenSSL/1.0.1e-fips mod_wsgi/3.2 Python/2.6.6 mod_perl/2.0.4 Perl/v5.10.1 configured -- resuming normal operations
ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Tue Nov  3 13:52:59 2015

 Message: No State for new found!

 RemoteAddress: 10.91.9.48
 RequestURI: /otrs/index.pl?OTRSAgentInterface=kYeUUlC6OLePyCpJBMlfMl44kg5VWMxG

 Traceback (4154):
   Module: Kernel::System::State::StateLookup Line: 589
   Module: Kernel::Output::HTML::Dashboard::TicketQueueOverview::Run Line: 76
   Module: Kernel::Modules::AgentDashboardCommon::_Element Line: 833
   Module: Kernel::Modules::AgentDashboardCommon::Run Line: 526
   Module: Kernel::System::Web::InterfaceAgent::Run Line: 1036
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
   Module: (eval) (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Tue Nov  3 13:52:59 2015

 Message: No State for open found!

 RemoteAddress: 10.91.9.48
 RequestURI: /otrs/index.pl?OTRSAgentInterface=kYeUUlC6OLePyCpJBMlfMl44kg5VWMxG

 Traceback (4154):
   Module: Kernel::System::State::StateLookup Line: 589
   Module: Kernel::Output::HTML::Dashboard::TicketQueueOverview::Run Line: 76
   Module: Kernel::Modules::AgentDashboardCommon::_Element Line: 833
   Module: Kernel::Modules::AgentDashboardCommon::Run Line: 526
   Module: Kernel::System::Web::InterfaceAgent::Run Line: 1036
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
   Module: (eval) (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Tue Nov  3 14:00:00 2015

 Message: No State for new found!

 RemoteAddress: 10.91.9.48
 RequestURI: /otrs/index.pl?OTRSAgentInterface=gz3gYVKILEBUP0A5HZ7hIcSpUZ66m3Bl

 Traceback (4153):
   Module: Kernel::System::State::StateLookup Line: 589
   Module: Kernel::Output::HTML::Dashboard::TicketQueueOverview::Run Line: 76
   Module: Kernel::Modules::AgentDashboardCommon::_Element Line: 833
   Module: Kernel::Modules::AgentDashboardCommon::Run Line: 526
   Module: Kernel::System::Web::InterfaceAgent::Run Line: 1036
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
   Module: (eval) (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Tue Nov  3 14:00:00 2015

 Message: No State for open found!

 RemoteAddress: 10.91.9.48
 RequestURI: /otrs/index.pl?OTRSAgentInterface=gz3gYVKILEBUP0A5HZ7hIcSpUZ66m3Bl

 Traceback (4153):
   Module: Kernel::System::State::StateLookup Line: 589
   Module: Kernel::Output::HTML::Dashboard::TicketQueueOverview::Run Line: 76
   Module: Kernel::Modules::AgentDashboardCommon::_Element Line: 833
   Module: Kernel::Modules::AgentDashboardCommon::Run Line: 526
   Module: Kernel::System::Web::InterfaceAgent::Run Line: 1036
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
   Module: (eval) (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Tue Nov  3 14:02:07 2015

 Message: No State for new found!

 RemoteAddress: 10.91.9.48
 RequestURI: /otrs/index.pl?OTRSAgentInterface=CZLpbcMnzpPdiB6dYiHr575FPntyJoCD

 Traceback (4155):
   Module: Kernel::System::State::StateLookup Line: 589
   Module: Kernel::Output::HTML::Dashboard::TicketQueueOverview::Run Line: 76
   Module: Kernel::Modules::AgentDashboardCommon::_Element Line: 833
   Module: Kernel::Modules::AgentDashboardCommon::Run Line: 526
   Module: Kernel::System::Web::InterfaceAgent::Run Line: 1036
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
   Module: (eval) (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31

ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Tue Nov  3 14:02:07 2015

 Message: No State for open found!

 RemoteAddress: 10.91.9.48
 RequestURI: /otrs/index.pl?OTRSAgentInterface=CZLpbcMnzpPdiB6dYiHr575FPntyJoCD

 Traceback (4155):
   Module: Kernel::System::State::StateLookup Line: 589
   Module: Kernel::Output::HTML::Dashboard::TicketQueueOverview::Run Line: 76
   Module: Kernel::Modules::AgentDashboardCommon::_Element Line: 833
   Module: Kernel::Modules::AgentDashboardCommon::Run Line: 526
   Module: Kernel::System::Web::InterfaceAgent::Run Line: 1036
   Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
   Module: (eval) (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
   Module: ModPerl::Registry::handler (v1.99) Line: 31
Otrs - 5.0.1-3
OS - Centos 6.7
DB - MySQL
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thommy17
Znuny newbie
Posts: 1
Joined: 07 Jan 2016, 12:50
Znuny Version: 5.0.4

Re: Otrs 5.0.1-3 Upgrade Issue with index.pl

Post by thommy17 »

Hi!
I've the same issue after Update from 4.0.14 to 5.0.4.
Have you got a solution for this problem?

Thank You
Thomas
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crythias
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Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
Contact:
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Re: Otrs 5.0.1-3 Upgrade Issue with index.pl

Post by crythias »

> Message: No State for new found!
> Message: No State for open found!

This means what it says. You likely manually invalid/changed the label for open and new in states and somewhere in SysConfig, "new" and "open" are still valid states.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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