OTRS Fetch problem

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gcser
Znuny newbie
Posts: 7
Joined: 31 Jul 2012, 14:15
Znuny Version: 3.1.7
Real Name: Gabor Cser
Company: Digitop Kft.

OTRS Fetch problem

Post by gcser »

Hi!

Since tuday midnight, my OTRS 5.0.2 sends debug mails:
Subject: "OTRS Scheduler Daemon Cron: MailAccountFetch"
Body:
Debug: Config.pm ->Get('FQDN') --> our real fqdn
Debug: Config.pm ->Get('PostMasterMaxEmailSize') --> 16384
Debug: Config.pm ->Get('PostMasterReconnectMessage') --> 20

This happens in every 2 minutes, witch is the interval of fetching e-mails from the OP3 server.
OTRS sends this e-mail to root@localhost too, but OTRS tries to deliver it to the configured SMTP server. The result is: SMTP drops back the address (root@localhost is unable to deliver... blabla).

This is a part of /var/log/messages:
Nov 12 16:24:11 otrs OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-01[2264]:
[Error][Kernel::System::Daemon::DaemonModules::BaseTaskWorker::_HandleError][Line:51]:
There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch:
Debug: Config.pm ->Get('FQDN') --> OUR REAL FQDN HERE#012
Debug: Config.pm ->Get('PostMasterMaxEmailSize') --> 16384#012
Debug: Config.pm ->Get('PostMasterReconnectMessage') --> 20

The POP3 box is empty. If I send an e-mail into the POP3 box, OTRS fetches it without error, and creates a ticket. After fetching the e-mail, the error message (shown above) appears immediatly.

Any help would be appreciated... :)
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