Print ticket and store in FS

[Jarod]

Hi,

I want to generate the PDF-File of a ticket when the ticket is in state "closed successful".

I suppose I have to use the generic agent. There I can set event trigger and ticket state so that a ticket command can be started.

But how has the command to be?
I read about

Code: Select all

/opt/otrs/bin/otrs.GetTicketThread.pl

but it only provides me plain text.
Is there a possibility to get the PDF of the ticket?