What is the right configuration do I need to put in my otrs so that it can receive email?
I want my otrs to receive email and automatically update a specific ticket. I did some configuration in PostMaster Filter Management but at some point its not working, its not filtering the email and my ticket is not automatically updated.
I've thinking of this in the past few weeks, but cannot find the right configuration for this. I hope someone could help to figure this out. Thank you