OTRS spam hyperlink in menu

[rvwmgk]

I would like a link in the ticketview menu to mark as spam.

So I checked Ticket::Frontend::MenuModule###470-Spam in SysConfig > Ticket > Frontend::Agent::Ticket::MenuModule.

The link it there but is there any way to close the ticket when clicking the link?

When I click the Spam link now it is moved to the Junk folder but I would like to close it at the same time.

I tried:

Key: Content:
Link Action=AgentTicketMove;TicketID=[% Data.TicketID %];DestQueue=Junk;State=Closed

and

Key: Content:
State Closed

But that doesn't work.

[jojo]

You have to use an event based generic agent to solve this requirement

[rvwmgk]

Done!

I created the flwg generic agent:

Select Tickets: Queue: Junk

Update/Add Ticket Attributes: Set new state: closed with success

This works perfectly!