(Solved) Unable to update sysconfig!

[jnelson]

Code: Select all

Backend ERROR: OTRS-CGI-93 Perl: 5.16.3 OS: linux Time: Tue Jan 12 16:15:35 2016 Message: Can't write ConfigItem! RemoteAddress: X.X.X.X RequestURI: /otrs/index.pl Traceback (2385): Module: Kernel::Modules::AdminSysConfig::Run Line: 182 Module: Kernel::System::Web::InterfaceAgent::Run Line: 1041 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40 Module: (eval) (v1.99) Line: 207 Module: ModPerl::RegistryCooker::run (v1.99) Line: 207 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173 Module: ModPerl::Registry::handler (v1.99) Line: 32

No clue what has happened but now whenever I try to make a change to Sysconfig I get this error. I've restored the ZZZAuto.pm file from backup and it's still happening. HELP!!

[reneeb]

Did you check the file permissions?

[jnelson]

Good call Renee. I had made a change and inadvertently changed owners from apache to otrs user. Chown apache ZZZAuto.pm all fixed

Cheers and thanks.