Hi there
Can you help me to set automatic replay for new ticket in otrs 4
thanks
Automatic replay
Moderator: crythias
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reneeb
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Re: Automatic replay
Open the admin area, go to Autoresponses, create the autoresponses you want and assign them to the queues you need them...
If that doesn't help, you should be more specific about waht you tried and what doesn't work.
If that doesn't help, you should be more specific about waht you tried and what doesn't work.
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Re: Automatic replay
Thanks
I have been already do this but without results.
what I want exactly is when I receive a message from user the programme should send automatik replay for example " we receive the message and will aswer that quikly "
I have been already do this but without results.
what I want exactly is when I receive a message from user the programme should send automatik replay for example " we receive the message and will aswer that quikly "
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reneeb
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
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- Real Name: Renée Bäcker
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Re: Automatic replay
Then show us what you did... What type of autresponse did you configure? What queues are the tickets? What queues do the autoresponses belong to? Any messages in the logs?
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Commercial add ons: http://feature-addons.de
Re: Automatic replay
at first in field ( automatik replay manager)
1-standers replay (after new ticket)
2-Type the message.
3- select valid
4- write OTRS email
5- apply
then in field ( automatik replay and queues)
1- select the queues
2- set the answer for them.
3- applay
1-standers replay (after new ticket)
2-Type the message.
3- select valid
4- write OTRS email
5- apply
then in field ( automatik replay and queues)
1- select the queues
2- set the answer for them.
3- applay
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reneeb
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Re: Automatic replay
There's an other autoresponse type for followups, you have configured one for new tickets...
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Re: Automatic replay
How to make the other autoresponse?
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reneeb
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Re: Automatic replay
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Re: Automatic replay
Thanks alot for help and support I solv the proplem.