Autoreply via mail not for New Phone Tickets

Banta5000 · Post by **Banta5000** » 05 Feb 2016, 18:22

Hi,

we setup Autoreplies for when a new Mail Enters the queues the Customer gets a Reply that his Request will be taken care of soon.
However when an Agent creates a new phone ticket on the queue an Automatic reply gets created aswell.

is there a way to only trigger that auto reply when a new email comes in ?

thx alot

Cheers,

jojo · Post by **jojo** » 06 Feb 2016, 00:02

yes, check sysconfig

Banta5000 · Post by **Banta5000** » 19 Feb 2016, 12:41

thx found it, i set it to NOT run when Tickets are created via Webinterface.

cheers,

Znuny Open Source Ticketsystem

Autoreply via mail not for New Phone Tickets

Autoreply via mail not for New Phone Tickets

Re: Autoreply via mail not for New Phone Tickets

Re: Autoreply via mail not for New Phone Tickets