Hi,
I want to close automaticaly a ticket when is open in a queue. How can i do this?? ACL?? I need a example.
Thank you!
close automaticaly tickets for queue
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igoralvarez
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RStraub
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Re: close automaticaly tickets for queue
You want to close all open tickets in a queue? Automatically? That's an interesting use case 
However it's easy to do with an Generic Agent. Create a new one, filter for your queue and state then set as updated attribute the state="closed successful". Set the GA to run automatically every hour and you're done.
However it's easy to do with an Generic Agent. Create a new one, filter for your queue and state then set as updated attribute the state="closed successful". Set the GA to run automatically every hour and you're done.
Currently using: OTRS 6.0.14 -- MariaDB -- Ubuntu 16 LTS
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igoralvarez
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Re: close automaticaly tickets for queue
yes, this is an interesting caseRStraub wrote:You want to close all open tickets in a queue? Automatically? That's an interesting use case
However it's easy to do with an Generic Agent. Create a new one, filter for your queue and state then set as updated attribute the state="closed successful". Set the GA to run automatically every hour and you're done.
thank you man this solution is very helpful