Ticket creation and customer signup

[mali]

Hello OH!

I am trying to configure some changes in the above, but I have been unable to find answer online. My questions/problems are the following:¨

A) During ticket creation I would like to remove the "To" option, or make it predefined so ALL tickets will be sent to the same queue - without the need for customers to manually select a queue.

B) During customer signup I find the mandatory information fields too few, and would like to expand with a phone number for starters. So far I have only found shreds and pieces of answer to questions that are kind of the same as mine.

Any response/help is much appreciated!

-MaLi

[jojo]

a) Sysconfig
b) Development

[mali]

I guess that I should have implied that I am kind of stuck on the issues. I am aware of the sysconfig, but haven't been able to figure out where to go and what to edit. Would you be able to point me in the right direction?

And as for the other matter, are you implying that the feature is not yet supported?

[christopher]

To add more fields to the SignUp dialog, you have to edit the tempalte "CustomerLogin.tt".
I would suggest to copy it before, to your own folder, to not overwrite your change in case of an update.

...\Kernel\Output\HTML\Templates\Standard\CustomerLogin.tt -> ...\Kernel\Output\HTML\Templates\MyTemplates\CustomerLogin.tt