Create customer ticket

[Ugalimaster]

I have a OTRS 5.0.9 System
If I want to create a ticket as a customer (otrs/customer.pl), there comes an Error which says the following:

Code: Select all

Error during AJAX communication. Status: parsererror, Error: SyntaxError: JSON.parse: unexpected non-whitespace character after JSON data at line 1 column 1499 of the JSON data

I don't understand what it want to combine and how I can fix that error.

ApacheLog:

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-e: Argument "444423NYP-" isn't numeric in shmget at /opt/otrs/Kernel/System/Log.pm line 105.

If you need more informations, please say it!

Thanks

[RStraub]

Could you check the SysConfig and tell us your SystemID ?
It seems it's set to "NYP" but the module expects a numeric value.

You can see that the string "44423NYP-" is build here:
https://github.com/OTRS/otrs/blob/rel-5 ... Log.pm#L97

[Ugalimaster]

Yes the SystemID is NYP since OTRS 3 and now there is a red message that it has to be numeric but I can save it with no problem..

and thank you

[RStraub]

You are welcome - but just so you know, this might (!) lead to problems when there are still open tickets and you receive answers to them. OTRS will now be unable to merge them with the correct ticket.