I'm "suffering" to install OTRS with nginx and fcgiwrap on FreeBSD 10.3.
After some time I finally end up with the system running but I've a problem dealing with users creation process.
On the Agent Management I've created a new agent account for me but when I click on my login name to edit my details with the admin account this happens:
Code: Select all
An error occurred while reading CGI reply (no response received)Just in case I'm attaching my settings:
System:
FreeBSD 10.3-RELEASE
Packages:
fcgi-devkit-2.4.0_5 FastCGI Development Kit
fcgiwrap-1.1.0_3 Simple FastCGI wrapper for CGI scripts
p5-FCGI-0.78 Modules for perl5, for enabling FastCGI support in CGI scripts
nginx-1.10.0_1,2 Robust and small WWW server
p5-DBD-Pg-3.5.3 Provides access to PostgreSQL databases through the DBI
postgresql95-client-9.5.2 PostgreSQL database (client)
postgresql95-server-9.5.2 The most advanced open-source database available anywhere
otrs-5.0.3_1 Open Ticket Request System
nginx.conf file:
Code: Select all
# Nginx configuration file
# OTRS HTTPS
# Version 1.0
user www www;
worker_processes 2;
#error_log logs/error.log;
#error_log logs/error.log notice;
#error_log logs/error.log info;
#pid logs/nginx.pid;
error_log /var/log/nginx-error.log notice;
events {
worker_connections 1024;
use kqueue;
}
http {
include mime.types;
default_type application/octet-stream;
#rewrite_log on;
#log_format main '$remote_addr - $remote_user [$time_local] "$request" '
# '$status $body_bytes_sent "$http_referer" '
# '"$http_user_agent" "$http_x_forwarded_for"';
#access_log logs/access.log main;
sendfile on;
#tcp_nopush on;
#keepalive_timeout 0;
keepalive_timeout 65;
#gzip on;
client_max_body_size 64m;
#index index.pl index.html index.htm;
# Upstream to abstract backend connection(s) for FastCGI.
upstream fcgiwrap {
#this should match value of "listen" directive in fcgiwrap
server unix:/var/run/fcgiwrap/fcgiwrap.sock;
}
# Security features for HTTP
# More info: http://tautt.com/best-nginx-configuration-for-security/
#
#don't send the nginx version number in error pages and Server header
server_tokens off;
# config to don't allow the browser to render the page inside an frame or iframe
# and avoid clickjacking http://en.wikipedia.org/wiki/Clickjacking
# if you need to allow [i]frames, you can use SAMEORIGIN or even set an uri with ALLOW-FROM uri
# https://developer.mozilla.org/en-US/docs/HTTP/X-Frame-Options
add_header X-Frame-Options SAMEORIGIN;
# when serving user-supplied content, include a X-Content-Type-Options: nosniff header along with the Content-Type: header,
# to disable content-type sniffing on some browsers.
# https://www.owasp.org/index.php/List_of_useful_HTTP_headers
# currently suppoorted in IE > 8 http://blogs.msdn.com/b/ie/archive/2008/09/02/ie8-security-part-vi-beta-2-update.aspx
# http://msdn.microsoft.com/en-us/library/ie/gg622941(v=vs.85).aspx
# 'soon' on Firefox https://bugzilla.mozilla.org/show_bug.cgi?id=471020
add_header X-Content-Type-Options nosniff;
# This header enables the Cross-site scripting (XSS) filter built into most recent web browsers.
# It's usually enabled by default anyway, so the role of this header is to re-enable the filter for
# this particular website if it was disabled by the user.
# https://www.owasp.org/index.php/List_of_useful_HTTP_headers
add_header X-XSS-Protection "1; mode=block";
# with Content Security Policy (CSP) enabled(and a browser that supports it(http://caniuse.com/#feat=contentsecuritypolicy),
# you can tell the browser that it can only download content from the domains you explicitly allow
# http://www.html5rocks.com/en/tutorials/security/content-security-policy/
# https://www.owasp.org/index.php/Content_Security_Policy
# I need to change our application code so we can increase security by disabling 'unsafe-inline' 'unsafe-eval'
# directives for css and js(if you have inline css or js, you will need to keep it too).
# more: http://www.html5rocks.com/en/tutorials/security/content-security-policy/#inline-code-considered-harmful
add_header Content-Security-Policy "default-src 'self'; script-src 'self' 'unsafe-inline' 'unsafe-eval' https://ssl.google-analytics.com https://assets.zendesk.com https://connect.facebook.net; img-src 'self' https://ssl.google-analytics.com https://s-static.ak.facebook.com https://assets.zendesk.com; style-src 'self' 'unsafe-inline' https://fonts.googleapis.com https://assets.zendesk.com; font-src 'self' https://themes.googleusercontent.com; frame-src https://assets.zendesk.com https://www.facebook.com https://s-static.ak.facebook.com https://tautt.zendesk.com; object-src 'none'";
server {
server_name _;
return 301 https://$host$request_uri;
}
server {
listen 80;
server_name otrs.domain.com www.otrs.domain.com;
return 301 https://$host$request_uri;
}
server {
listen 443 ssl default;
#listen 443 ssl default deferred; #deferred and spdy mode not supported
server_name otrs.if.ufrj.br www.otrs.if.ufrj.br;
ssl_certificate ssl/localdomain.crt;
ssl_certificate_key ssl/localdomain.key;
ssl_session_cache shared:SSL:50m;
ssl_session_timeout 5m;
# Diffie-Hellman parameter for DHE ciphersuites, recommended 2048 bits
# Generate with: openssl dhparam -out /usr/local/etc/nginx/ssl/dhparam.pem 2048
ssl_dhparam ssl/dhparam.pem;
# enables server-side protection from BEAST attacks
ssl_prefer_server_ciphers on;
# disable SSLv3 (enabled by default since nginx 0.8.19) since it's less secure then TLS http://en.wikipedia.org/wiki/Secure_Sockets_Layer#SSL_3.0
ssl_protocols TLSv1 TLSv1.1 TLSv1.2;
# ciphers chosen for forward secrecy and compatibility
# http://blog.ivanristic.com/2013/08/configuring-apache-nginx-and-openssl-for-forward-secrecy.html
#ssl_ciphers 'ECDHE-RSA-AES128-GCM-SHA256:ECDHE-ECDSA-AES128-GCM-SHA256:ECDHE-RSA-AES256-GCM-SHA384:ECDHE-ECDSA-AES256-GCM-SHA384:kEDH+AESGCM:ECDHE-RSA-AES128-SHA256:ECDHE-ECDSA-AES128-SHA256:ECDHE-RSA-AES128-SHA:ECDHE-ECDSA-AES128-SHA:ECDHE-RSA-AES256-SHA384:ECDHE-ECDSA-AES256-SHA384:ECDHE-RSA-AES256-SHA:ECDHE-ECDSA-AES256-SHA:DHE-RSA-AES128-SHA256:DHE-RSA-AES128-SHA:DHE-RSA-AES256-SHA256:DHE-DSS-AES256-SHA:AES128-GCM-SHA256:AES256-GCM-SHA384:ECDHE-RSA-RC4-SHA:ECDHE-ECDSA-RC4-SHA:RC4-SHA:HIGH:!aNULL:!eNULL:!EXPORT:!DES:!3DES:!MD5:!PSK';
ssl_ciphers !aNULL:!eNULL:FIPS@STRENGTH;
# enable ocsp stapling (mechanism by which a site can convey certificate revocation information to visitors in a privacy-preserving, scalable manner)
# http://blog.mozilla.org/security/2013/07/29/ocsp-stapling-in-firefox/
resolver 127.0.0.1 127.0.0.1;
ssl_stapling on;
ssl_trusted_certificate ssl/localdomain.crt;
# config to enable HSTS(HTTP Strict Transport Security) https://developer.mozilla.org/en-US/docs/Security/HTTP_Strict_Transport_Security
# to avoid ssl stripping https://en.wikipedia.org/wiki/SSL_stripping#SSL_stripping
add_header Strict-Transport-Security "max-age=31536000; includeSubdomains;";
#charset koi8-r;
#access_log logs/host.access.log main;
root /usr/local/otrs/var/httpd/htdocs;
# Global restrictions configuration file.
# Designed to be included in any server {} block.</p>
location = /favicon.ico {
log_not_found off;
access_log off;
}
location = /robots.txt {
allow all;
log_not_found off;
access_log off;
}
# Prevent access to any files starting with a dot, like .htaccess
# or text editor temp files; disable two last lines to keep logging
# the requests to parse later (or to pass to firewall utilities
# such as fail2ban)
location ~ /\. {
access_log off;
log_not_found off;
deny all;
}
# Start of OTRS specific settings
# Necessary to prevent buffer problems in OTRS
fastcgi_buffers 8 16k;
fastcgi_buffer_size 32k;
location /otrs-web/ {
alias /usr/local/otrs/var/httpd/htdocs/;
}
location ~ ^/otrs/(.*\.pl)(/.*)?$ {
gzip off;
# Enter your fcgiwrap socket here
fastcgi_pass fcgiwrap;
fastcgi_index index.pl;
# Enter your OTRS cgi-bin path, e.g. /opt/otrs/bin/cgi-bin
fastcgi_param SCRIPT_FILENAME /usr/local/otrs/bin/fcgi-bin/$1;
include fastcgi_params;
}
#error_page 404 /404.html;
# redirect server error pages to the static page /50x.html
#
error_page 500 502 503 504 /50x.html;
location = /50x.html {
root /usr/local/www/nginx-dist;
}
} #End of Server Declaration
} #End of HTTP DeclarationVinícius.