[SOLVED] Custom Article Type

[bzg]

Dear All,

I'm using a fresh new otrs install:
PRODUCT = OTRS
VERSION = 5.0.3
BUILDDATE = Wed Nov 11 20:17:38 CET 2015
BUILDHOST = otrsbuild.otrs.com

I have to declare a new Article Type, I put this in Config.pm:
$Self->{'Ticket::Frontend::AgentTicketNote'}->{'ArticleTypes'} = {
'note-custom' => '1',
'note-external' => '1',
'note-internal' => '1',
'note-report' => '1'
};

But when I try to add a new Note, there is no note-custom option. I tried to put this to ZZZAuto.pm and ZZZAAuto.pm too, but the result is the same. The note-report is showing up, so that works.

What's am I wrong?

Thank's in advance

[wurzel]

Hi,

what is in the article type table in the database? You have to add it if you want to use it.

Flo

[bzg]

Great, thank's for idea, it works. I didn't found it in the developer guide.