Ticket updates via postamster not running automatically

[ThunderFox]

Hello everyone,

OTRS has not been working for me for a while. It seems when there are too many emails in the inbox, the Daemon just stops looking at them.

It has now come to a point where, despite having few unread emails in the inbox (PostMaster picks up < 40) the Daemon is just not updating the tickets.

If I run Maint::PostMaster::MailAccountFetch manually, the tickets update successfully. So it seems to be a matter of the Daemon not working correctly. I can see it is active and it is set up in cron. If I restart it manually I can see some output printed to stdout.

Also on the Daemon settings there's an entry to Execute Maint::PostMaster::MailAccountFetch every 5 minutes.

How can I diagnose if the Daemon is correctly invoking Maint::PostMaster::MailAccountFetch?

[wurzel]

Hi,

for diagnosis and debugging, you have to read the logs.

Florian

[ThunderFox]

I did, but found nothing on the logs related to the Postmaster. The only entries being generated were something about the state "resolved" not being found, which I promptly fixed by correcting the state names in ZZZAuto.pm.