Catalog services cost x service

[dacare]

Hello, I need to create a service catalog linking the service to its price. Something like that:

1- Service: e-mail account creation - Metric: 5 Units Technical Service (UST) - Price: R $ 5,00 reais;
2 service: User Account Creation - Metric: 10 Units Technical Service (UST) - Price: R $ 10,00 reais;
3 Service: Computer Formatting - Metric: 7 Units Technical Service (UST) - Price: R $ 7,00 reais;

Working in an agency of the Federal Government and all IT service contracts are outsourced, the payment is not made by man / hour (job) but is done by service performed, so each type of service has its price, ie, when a call is open it is associated with a particular service with the price already established!

Later in the month it will generate a report with all the so-called run and the price of each call. The total of these is called the value to be paid to the third party.

Does anyone have any idea how to implement this model in OTRS?

[reneeb]

You could use the ConfigurationManagement of OTRS::ITSM. Create a new class "Services" with the attribtes Metric and Price. Create the services you mentioned. Use http://opar.perl-services.de/dist/Dynam ... Item-5.0.3 and create a dynamic field that uses the Services data. Activate that dynamic field for all needed dialogs (e.g. AgentTicketPhone, AgentTicketEmail, ...).