[CLOSED] Stop ticket escalation

[nautilus]

Hi there,

here my issue: I would like to stop the Escalation first response time when a new ticket is set to a different state from new
i.e. a ticket with state open has not Escalation first response time

Thanks

[Eggllo]

I know that there are commercial add-ons for this in OTRS business solution, possible elsewhere. Check out this post:

viewtopic.php?f=62&t=32794&p=133333&hilit