Semicolon is replaced with %3b

[StarDestroyer]

I seem to have an issue when I click on a link to a ticket, it doesn't work like I'd expect. I get a funny looking error about a missing Perl Module:

Module Kernel/Modules/AgentTicketZoomTicketID4821.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/local/lib/perl5 /usr/local/share/perl5 /usr/lib/perl5/vendor_perl /usr/s...

I've managed to narrow it down to the fact that the semicolon is getting replaced by %3b in the URL. I've had this happen when clicking the link from Outlook, Skype for Business (AKA Lync), Gmail in Chrome, and on an iPad (using the native email client and loading into Safari). I've seen other posts about this subject, but have yet to see one with a solution.

[StarDestroyer]

I should have waited 5 more minutes to post this!! I found the solution, though it may not be the solution for anybody else. I had a redirect set up in Apache to send any request for http://helpdesk.domain.local to https://helpdesk.domain.local. To fix this issue, I changed my rewrite rule from

Code: Select all

RewriteRule /(.*) https://helpdesk.domain.local/$1 [R]

to

Code: Select all

RewriteRule /(.*) https://helpdesk.domain.local/$1 [NE,R]

[root]

Fix your SysConfig regarding to HttpType and you don't have to fix this in your Apache config.

[StarDestroyer]

I did do that, too . I thought I had included that in my post, but apparently not.

[Jorixine]

Hi!

Has anyone found a fix for this?

The only way the URLs are gonna work is if you copy and paste them, so I believe the problem might not be related to apache or IIS.

Thanks a lot !