dashboard error CustomerID OTRS 5

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gecelann
Znuny expert
Posts: 164
Joined: 12 Feb 2016, 08:05
Znuny Version: 5.0.0
Real Name: ann
Company: rghdinc

dashboard error CustomerID OTRS 5

Post by gecelann »

Hi to everyone!

I would like to know if it is bug for OTRS 5 whenever I filtered CustomerID in dashboard?
especially in open tickets dashlet, whenever I use CustomerID to filter out customers the dashboard itself got error and I can't now retrieve their account I still need to create their new account to have their new dashboard.

Is it bug or i just need to fix something in sysconfig?
Please see the image below.
Selection_139.png
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