Linking queue to customer companies instead of customer users

[JHS]

Hello

I'm pretty new to OTRS and I've been testing OTRS for use in our company. I've been looking for a way to limit the visible queues per CustomerID (company) and not per group.

I currenty have it setup like this (my apology for paint skills, but I figured it would be easier to explain with an image than text):

workflow.png

Upper part of the image is how it is setup now. I'm looking for a way to configure OTRS to work like the lower part of the image.

We have a couple of softwares, lets say software A, software B and software C.
We have queues for each software A, software B and software C.
We have got customers, customer A, customer B and customer C.

We want to limit the visible queues for each customer to the software that only that customer has. For instance,
Costumer A has software A and B so they get to see the queues for software A and B, not C
Costumer B has software A and C so they get to see the queues for software A and C, not B
Costumer C has software B and C so they get to see the queues for software B and C, not A

We already have some sort setup as you can see in the image provided, but its a hassle because when there is a customer with, lets say 100 employees that purchases a new software, we have to add the new queue group to every customer user manually. If this was somehow linked to the customerID (company), we only have to do it once.
Every customer employee is allowed to see every other ticket available for that customer employee's company, so no issue there

I just can't find a way to link queues (aka softwares) to the customerID (company) instead of the customer users.
I was hoping you guys could help/guide me in the right direction.

Thank you in advance!

[jojo]

There is no need to expose Queues to customers. Customers should create a ticket in a default queue. The Queues are for your internal workflow