Event driven generic agent no longer running after experiencing out of space

[OTRSRDNewbie]

Hi,

Can someone tell me how generic agents set to run on an event works. The development server sort of encountered disk storage issue. The CacheFileStorable area ran of disk space. After I have fixed the issue. I noticed that the genericagents that are configured to run on TicketStateUpdate, TicketCreate ... et al. no longer run. If I run them manually they are producing the correct result.

We are running otrs 3.3.2 on Red Hat 6.

I understand that the cron job in generic-agent are for generic agent defined in a file in Config/, and generic-agent_db runs the generic-agent stored in the database so basically the genericagents created from the front end. But I know that event based genericagents are not executed by cron.

Can someone point to me a good direction where to start investigating and many some documents or previous topic