Hi,
we are currently using the auto-reply for one of our queues. It's working good, but we wanted to adjust the recipients for the auto-reply. If a ticket is opened via email, the auto-reply is send to the address the email is coming from (customeruseraddress) and to the address of the customercompany in cc. The auto-reply should only be send to the address the email was coming from, leaving the cc-field empty.
I already tried to change "Ticket::Frontend::ComposeAddCustomerAddress" to "No", hoping it would solve our problem, but it only changed the behavior when answering manually from the webinterface.
So maybe one of you can give me a hint on how to change this.
Thanks!
Recipients for auto-reply
Moderator: crythias