am using OTRS 4.0.19 . when I tag (with ITMS pack) or add note we see a interal server error, but the note or tag its complete succefully we migrated the server from 3.2.9 to 3.3.1 and later 4.0.19 with the OTRS tutorial page.
and this is de error logInternal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@localhost and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Apache/2.2.22 (Debian) Server at soporte.psa.com.ar Port 80
Code: Select all
ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Thu Nov 10 13:20:19 2016
Message: The field configuration is invalid
RemoteAddress:
RequestURI: /otrs/index.pl
Traceback (3158):
Module: Kernel::System::DynamicField::Backend::PossibleValuesGet Line: 2107
Module: Kernel::Modules::AgentTicketActionCommon::Run Line: 1044
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1053
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 204
Module: ModPerl::RegistryCooker::run (v1.99) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
[Thu Nov 10 13:20:19 2016] [error] Can't use an undefined value as a HASH reference at /opt/otrs//Kernel/Modules/AgentTicketActionCommon.pm line 1049.\n