Hello,
when i create new ticket from customer web portal, the system is not showing user history of ticket as customer user that is showing admin name. It is looking create new ticket as from admin side.
How can i fix this issue?
Thank you
history of ticket
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GulsumCengiz
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- Real Name: GULSUM
- Company: ASYAPORT LIMAN
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GulsumCengiz
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- Real Name: GULSUM
- Company: ASYAPORT LIMAN
Re: history of ticket
Can someone help me, please?
Re: history of ticket
actually this is by intention and can not changed (without coding)
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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GulsumCengiz
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Re: history of ticket
When a customer create a ticket from customer website, I can not see in history of ticket. (as you seen an attachment) I want to learn how i can fix it.
user is admingülsüm who is agent user also admin user but I did invalid that user but it is still looking.
user is admingülsüm who is agent user also admin user but I did invalid that user but it is still looking.
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GulsumCengiz
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Re: history of ticket
Could someone help me , please?
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RStraub
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Re: history of ticket
Sorry, I simply do not understand your sentences 
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root
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Re: history of ticket
I suggest the username shown in the history ist the user (agent) with the ID 1 (root@localhost if not changed).
@Gulsum Actions performed in the Customer Interface (customer.pl) does not show the customer login in the history. Did you changed the name of root@localhost?
@Gulsum Actions performed in the Customer Interface (customer.pl) does not show the customer login in the history. Did you changed the name of root@localhost?
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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GulsumCengiz
- Znuny newbie
- Posts: 33
- Joined: 04 Nov 2016, 12:58
- Znuny Version: OTRS 4
- Real Name: GULSUM
- Company: ASYAPORT LIMAN
Re: history of ticket
When I opened the otrs first time, it said that create new user and not to use root user so i created new account which name is admingulsum. I didn't changed the name of root.