I currently using OTRS 4.0.3. When i'm in ticket view, i want to have a button to send specific email:
The recipient of the message should be a client connected to this report
Email should not only contain the template content without previous messages.
Article type should be set as an external email.
How can i do that ?
Is this possible to ad button "New email to client" to OTRS Ticket View
Moderator: crythias