Hello everyone!
I'm having a failure in OTRS, when I'm closing a call it's taking too long, all the screens are normal, adding notes, setting items, all right, just to close a call that is slow. The machine is robust, has plenty of disk space, the BD only has 600MB, does anyone know what it can be?
Using OTRS 4.0.14.
OTRS taking too long to close a ticket
Moderator: crythias
Re: OTRS taking too long to close a ticket
Most likely mail issue. Are you using "SMTP" in your Sendmail settings in sysconfig? It's preferred to set up a local MTA to avoid slow mail transfer affecting ticket actions.