how to stay the same queue in many other queue in process management.

zin · Post by **zin** » 02 Jan 2017, 05:16

Hello all,

i would like to know how to stay the same queue in many other queue in process management.
i designed the process, it includes 4 services(all services can choose dropdowns build in dynamic fields) for 4 queues;if you choose AA-service for AA-queue,BB-service for BB-queue,CC-service for CC-queue,DD-service for DD-queue,etc...
step1. BB-queue is choosing the AA-service,the Transition Action moves to the AA-queue.
step2. AA-queue need the approval and if the approval is yes,AA-queue needs to fill the article;it is created in Activity Dialog.
step3. I created the Transition "Approval Yes" and the Transition Action needs to stay the same queue:AA-queue(if they choose CC-service and stay in the CC-queue)
step4. i would like to know which the transition action module i use and how?
step5. can ticket queue set choose 1 queue once a time?

Happy New Year
Thank in advanced