[ITSM] Import CSV file to CMDB using CLI

[Gonzalo]

Hello,

I´m trying to import a CSV file from command line to input items in the CMDB using otrs.ImportExport.pl, but I've got the next error message:

[root@otrs otrs]# ./bin/otrs.ImportExport.pl -n 000004 -a import -i /tmp/otrs_servidores.csv
$Kernel::OM is not defined, please initialize your object manager at /opt/otrs/Kernel/System/Log.pm line 67.
Kernel::System::Log::new('Kernel::System::Log', 'LogPrefix', 'OTRS-ImportExport', 'ConfigObject', 'Kernel::Config=HASH(0x19ec048)') called at ./bin/otrs.ImportExport.pl line 43

How can I to define the OM?

Thanks a lot,
Best regards.

[reneeb]

You're using OTRS5, there you have to use

perl bin/otrs.Console.pl Admin::ITSM::ImportExport::Import ...

[Gonzalo]

Thanks reneeb!

Everething works fine with your bin/otrs.Console.pl.