How to strip old reply data from incoming email

[MarkCline]

Hello,

I am trying to strip old reply data from my client responses on incoming email.

I have added the following string to top of all outgoing emails: ===== WRITE YOUR REPLY ABOVE THIS LINE =====

I would like to strip everything from the string to the bottom of the email.

I have tried to use the postmaster filters, but it doesn't look like I can do this out of the box.

Can someone recommend the best approach for me to do this.

Thanks
Mark

[root]

AFAIK modification of the body needs some custom development.

[reneeb]

This should be a doable with a simple postmaster filter module...

[MarkCline]

Hello Reneeb,

When you say a simple postmaster filter, do you mean using the GUI interface, or creating a new filter module through code?

I have tried using the admin interface to create a new postmaster filter for stripping the copy with a regex statement, but it doesn't appear that you can override the body of the email.

If I need to create a new filter programmatically, can you point me to some examples or which files I would need to create/modify.

Thanks
Mark

[Charmacas]

This would also be an interesting module for us. Because OTRS documents just everything it is not necessary to include all the replies inside one article. Good idea!

[wurzel]

Hi,

for me this would be a VERY useful module! The Fullquoting is soooo bad.

Florian