Postmaster Filter log

[tparcina]

Sometimes I have problems setting up Postmaster Filter, and I would like to see why the mail ended in specific queue, or why it has particular status (we define both using Postmaster filters). Problem is that I can not find any information about this in /var/log/otrs.log. Is there any other log I should look into? Do I need to enable more verbose log?

Any help on this topic would be appreciated.

Best regards.

[pnorthup]

1- Setting the minimum log level to Debug in Framework → Core::Log sysconfig will give you postmaster filter logs, although it will also give you lots of other stuff.
2- You would think editing line 28 of Kernel/System/PostMaster/Filter/Match.pm to be
$Self->{Debug} = 2;
would work, but it didn't seem to, for me. Wish I knew why.

[tparcina]

Hi pnorthup,

thank you for your reply.

I have managed so solve my Postmaster Filter problem using trial and error method. I'll write down your suggestion and try it next time I have to troubleshoot Postmaster Filter.

Best regards.