No Postmaster filter execution on follow-ups

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webrene
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Joined: 23 Apr 2014, 16:56
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Real Name: René

No Postmaster filter execution on follow-ups

Post by webrene »

Hi there,

today I was wondering, why my postmaster filters are not executed, if a follow-up mail is sent.
Means: My subject has an existing [Ticket#.....], is recognized and assigned, and the postmaster filter is not executed anymore.
Is there a reason for this? Can it be changed?

I had a look at postmaster.pm and did not find any reason for this behavior. There are no error logs either... can someone help??
reneeb
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Re: No Postmaster filter execution on follow-ups

Post by reneeb »

Why do you think that the postmaster filter isn't run on follow-ups? Can you show us the configuration and tell us what behaviour you expect?
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webrene
Znuny newbie
Posts: 37
Joined: 23 Apr 2014, 16:56
Znuny Version: 4.0.10
Real Name: René

Re: No Postmaster filter execution on follow-ups

Post by webrene »

Quite easy: I created a postermaster filter at position 1 and if I send a new email, it is executed, if I write an email with a valid Ticket Tag in the subject it is not :(

Which configuration is needed?
reneeb
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Joined: 13 Mar 2011, 09:54
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Re: No Postmaster filter execution on follow-ups

Post by reneeb »

It's not that easy ;-) It might be that the filter is run, but it doesn't to what you want. Hence, please post a screenshot of the postmaster filter. And please describe what the postmaster should do.
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
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webrene
Znuny newbie
Posts: 37
Joined: 23 Apr 2014, 16:56
Znuny Version: 4.0.10
Real Name: René

Re: No Postmaster filter execution on follow-ups

Post by webrene »

Thank you so much. I was even checking the code to find out what happens and finally, I found the reason in my filter. You where right, making me double check it.

I adjusted my filter to set...

DynamicField to [***]

AND

FollowUp_DynamicField to [***]


I somehow mixed up the meaning of FollowUp_DynamicField.
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