Hi,
I would like to ask how can customer see other tickets from his company. I thought that customer can see these tickets in the "Company tickets" menu but there are not all of tickets from company. Is there any settings or restriction? Does someone has idea what can be wrong?
Thanks in advanced ..
Overview of company tickets
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mareks
- Znuny newbie
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- Znuny Version: 4.0.5
- Real Name: Marek Sukup
Overview of company tickets
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RStraub
- Znuny guru
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Re: Overview of company tickets
Does the customer belong to a customer company (meaning, does he have a proper customerID) ?
Are there other tickets opened for that customer company that he could and should see?
Are there other tickets opened for that customer company that he could and should see?
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mareks
- Znuny newbie
- Posts: 13
- Joined: 09 Apr 2015, 09:30
- Znuny Version: 4.0.5
- Real Name: Marek Sukup
Re: Overview of company tickets
RStraub wrote:Does the customer belong to a customer company (meaning, does he have a proper customerID) ?
Are there other tickets opened for that customer company that he could and should see?
Great - there was wrong CustomerID.
Tickets were created when customer user didn't have account - in Customer ID was his email adress...
Thanks
