Recently upgraded OTRS from version 5 to 6. Now I have a major and minor issue.
Current version: 6.0.1
Installed from source, DB upgrade performed with no issues, XML convert performed with no issues.
I am using OS: Linux ubuntu server x64 17.10
I am using Database: Mysql 5.7
Major one:
I have a custom Ticket notification for reminder action "NotificationPendingReminder" with a checkbox " Notify user just once per day about a single ticket using a selected transport. " set. And it did work as expected, send notification about pending reminder ticket state once per day. But after upgrade, I receive notification every time "Maint::Ticket::PendingCheck" is performed about all tickets in reminder state. Now I'm forced to significantly increase PendingCheck Scheduler job time because it spams a lot. And I've lost the ability to close\remind about ticket at the specific time, just once per day when PendingCheck was performed.
I googled, I searched this forum, may be I missed something?
Files that have been restored from version 5 after upgrade:
Kernel/Config/GenericAgent.pm
Kernel/Config.pm (actually diff oldOTRS/Config.pm and newOTRS/Config.pm showed that smth was changed and I moved database configuration manually to the new file)
var/article/*
Minor isue:
I have a Ticket notification on event "TicketCreate" with notification text:
...
Subject: <OTRS_CUSTOMER_SUBJECT>
<OTRS_CUSTOMER_BODY>
...
And I receive notification with actual subject and "No Body" for tag "<OTRS_CUSTOMER_BODY>", but there is body and I can see it if I open web-browser. It was working till update and I have other notifications that are using this tag with no issue. Even can't imagine where to look into.
Hoping for good news!
