Hi.
So basically i'm working with the Add-on MasterSlave. But my intention is to be able to automatically close the MasterTicket when all SlavesTickets are closed. I started with GenericAgent but it doesn't seem to do the trick. Alternatively i know that changing the code it may work, but do any of you know any other simple way?
otrs 6.0.0
Thanks!
MasterSlave Auto close
Moderator: crythias
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crythias
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Re: MasterSlave Auto close
This isn't how the default is supposed to work.
Actions in the Master are supposed to replicate to the Slave tickets.
viewtopic.php?t=26228
viewtopic.php?t=26998
Actions in the Master are supposed to replicate to the Slave tickets.
viewtopic.php?t=26228
viewtopic.php?t=26998
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: MasterSlave Auto close
I understand that. But i need it to work the other way around.
If i have a Master with 5 Slave tickets and all the Slave tickets are closed i want the Master to be closed automatically.
If i have a Master with 5 Slave tickets and all the Slave tickets are closed i want the Master to be closed automatically.
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crythias
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- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
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Re: MasterSlave Auto close
This would require development.
At best right now there is a Ticket::Acl::Module###1-Ticket::Acl::Module that would prevent closure of Master Ticket if any subtickets are open.
At best right now there is a Ticket::Acl::Module###1-Ticket::Acl::Module that would prevent closure of Master Ticket if any subtickets are open.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: MasterSlave Auto close
Thanks you,
I already checked the Ticket::Acl::Module###1-Ticket::Acl::Module .
For now my only solution in mind is to talk with the programmers in my team an see if they can do something about it.
If i end up finding a solution i'll post here.
Appreciated the help tho!
I already checked the Ticket::Acl::Module###1-Ticket::Acl::Module .
For now my only solution in mind is to talk with the programmers in my team an see if they can do something about it.
If i end up finding a solution i'll post here.
Appreciated the help tho!