Show dynamic field in Ticket Zoom Area

[Lucav06]

Hi,

i need to divide ticket body in three fields: Description, Request, Analysis.
I created two Text Area dynamic Field, in addition to the default text area.

When customers write tickets, insert the request and the analysis in additional text areas. I enabled this two fields in sidebar of ticket zoom area (Ticket Informations) of the Agent Interface, but are very small. If the dynamic field is a simple number or single word, the sidebar is perfect, but is too small for a text area fields (more than 500 characters).

How can i show this two text area fields in the central section of the screen? For example, under the Article Overview or ticket body section.

Thanks!

[wurzel]

Hi,

the ticket info on the right is the correct place to display the fields.
You can use process widget, what gives you a little better overview.

Or (this is what I would do)
if someone creates a ticket, generic agent adds a note with the dynamic_field_name_value

And then you have it in the article.

Displaying it somewhere else, would require code changes.

Flo