loading options problem

[talfeldman]

Hello guys,

all of a sudden otrs stopped working right and users can't open tickets anymore

I'm attaching a picture of what we're having.
it keeps on showing the loading circle - I even rebooted the machine

if anyone knows how to resolved it I'd really appreciate it

thanks

stuck.PNG

[wurzel]

Hi,

without a look in your logs you have no chance of solving it.
maybe your disk space is full.

Flo

[talfeldman]

Hi,

without a look in your logs you have no chance of solving it.
maybe your disk space is full.

Flo

Hey, sorry for that.

here is what is says from /var/log/syslog
Jul 8 08:13:58 nb-otrs OTRS-CGI-53[31972]: [Error][Kernel::System::Queue::QueueLookup][Line:582]: Found no Queue for IT_TEAM!
Jul 8 08:15:00 nb-otrs OTRS-CGI-53[31972]: message repeated 3 times: [ [Error][Kernel::System::Queue::QueueLookup][Line:582]: Found no Queue for IT_TEAM!]

though I can see for sure it is defined

are there any other places of logs?

regards,

TaL

[talfeldman]

anyone ?

does people get useful replies here ?

[root]

Hi,

No need to be offensive. This forum is running by people in their free time. If OTRS is so important to you that you need quick response consider an intensive training and/or a support contract.

The screenshot you've sent has nothing to do with opening a ticket. Must be another action (see the Action parameter in the URL). Nothing stops working without a change.

- Were there any update of the web server or any changes on the configuration?
- Any changes on the agent's permissions?
- Did you tried the same as root@localhost (user with ID 1)?
- Is there a queue IT_TEAM and is this queue valid?
- Are there any ACLs?
- Are there any modules,customer development or file changes?

- Roy

[talfeldman]

Hi Roy,

thank for replying,
sorry for sound a bit offensive, it does important to me though, nonetheless I will take in considerations your advice


no configurations changes made and no updates

I haven't tried to log-in as root though it happens to clients with creds from AD
there is a IT_TEAM queue and of course it valid
I'm not I know what ACLs is
not sure about which moudules changes you are talking about but I guess not since no one access this machine by me

I hope there is a way to check whats wrong besides the error that shows the queue stopped working

I've deleted cache after the error and nothing changed

really hope for some solutions - I've installed otrs on another machine to save time if the old system is not resurrect able, really hope it does though since configurations might take time + I lose all history of incidents.

regards,

Tal

[root]

HI,

Open up the screen where this happens, activate the browser's web console and start watching network traffic when reloading the page. Your log entries indicate that there is something wrong. Usually, a queue is not visible to OTRS if an ACL matched. That's why I asked you to try it with root@localhost, ACLs does not affect this user. If you can't log in with that user just enable the SysConfig SwitchToUser and give it a try.

- Roy