Password-reset for customer-users

[mwilhelmi]

Hi,

can we activate a password-reset for customer-users?
We use LDAP-backends as well as the local OTRS-backend and wat enable a password-reset via e-mail for users of the local backend.
is that possible?

[skullz]

dint have a time to try this but..

try change AD as second auth

$Self->{'Customer::AuthModule1'} = 'Kernel::System::CustomerAuth::LDAP';

*1 means it wont overwrite the default system which is Customer::AuthModule => DB

Good luck..

[mwilhelmi]

Ok, we have alltogether 7 LDAP-backends and someone put the local DB to number 10:

$Self->{'Customer::AuthModule10'} = 'Kernel::System::CustomerAuth::DB';
$Self->{'Customer::AuthModule::DB::Table10'} = 'customer_user';
$Self->{'Customer::AuthModule::DB::CustomerKey10'} = 'login';
$Self->{'Customer::AuthModule::DB::CustomerPassword10'} = 'pw';

# LDAP
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';
.....

# LDAP1
$Self->{'Customer::AuthModule1'} = 'Kernel::System::CustomerAuth::LDAP';
....

should I cange the local DB back to
$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::DB';

and add a higher number to the first LDAP-backend?

[root]

Hi,

can we activate a password-reset for customer-users?
We use LDAP-backends as well as the local OTRS-backend and wat enable a password-reset via e-mail for users of the local backend.
is that possible?

Hi,

Have you already tried it?

- Roy