ITSM Import with field being Required

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ceaston
Znuny newbie
Posts: 4
Joined: 06 May 2020, 20:29
Znuny Version: 6.0.24
Real Name: Casey Easton

ITSM Import with field being Required

Post by ceaston »

Hey,

So my import and export work just fine. But when i change one of the fields to be required from the Config Item section. It will not let me import and says Cant import entity 1: the attribute "SerialNumber" is required but is not on the mapping list!

this is how i made the field required>

- Key: SerialNumber
Name: Serial Number
Searchable: 1
Input:
Type: Text
Size: 50
MaxLength: 75
Required: 1

When i manually enter a new item, it works and makes that field be required. But when i try to import with something being required, it does not work.
Attached is my mapping list and my import documents have same columns and work perfectly fine.

Just once I make a field required, and do the import with all fields filled. It doesnt seem to pick it up
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root
Administrator
Posts: 4251
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: ITSM Import with field being Required

Post by root »

Hi,

I would try to change the import/export format after editing the field. Maybe there is a problem with the versioning.

- Roy
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