Multiple same dynamic fields in ticket/process

[dariomtc]

Hi there,

I was searching and didn't find any hint on how to put the same dynamic field in a ticket to appear more than once? Is it possible to make an optional adding of 1 or more dynamic fields of same type(key/value) in ticket/process ? Like you can do it in CMDB with optional adding of the fields (see attached picture)

Untitled.png

Thank you in advance,
Dario

[skullz]

Not possible at the moment.

[dariomtc]

Thank you for your quick response. Just to clarify not possible in any of versions of OTRS including 7 and 8? or just in OTRS 6 ?

Not possible at the moment.

[zzz]

Thank you for your quick response. Just to clarify not possible in any of versions of OTRS including 7 and 8? or just in OTRS 6 ?

Not possible at the moment.

Hey,

I'm 90 % sure that it won't be possible (without custom changes) in v 7 or 8 since the key is/and should be unique.
Why can't you just add a 2 to the end of the second key?

— Emin

[dariomtc]

Thank you for your quick response. Just to clarify not possible in any of versions of OTRS including 7 and 8? or just in OTRS 6 ?

Not possible at the moment.

Hey,

I'm 90 % sure that it won't be possible (without custom changes) in v 7 or 8 since the key is/and should be unique.
Why can't you just add a 2 to the end of the second key?

— Emin

Hi Emin,

In my case I want to make a process ticket with 1 or more multiple "Vendor" dynamic fields (with sub fields Vendor1::Solution1, Vendor1::Solution2) which later I can add 1,2,3 or more vendors fields in my process ticket instead of opening 1 process ticket per vendor.

[zzz]

That can be achieved with a multiselect field (read more).

Just create a field called 'Vendor', enable the tree view, and put something in that looks like this:

Key - value
Vendor1 - Vendor 1, Basic Services
Vendor1::SolutionXY - Vendor 1, Solution XY
Vendor2 - Vendor 2, Basic Services
Vendor2::SolutionXY - Vendor 2, SolutionXY

You could also make the parent node unselectable and illustrate it like
Vendor1 - Vendor 1
Vendor1::Service1 - Service XY
Vendor1::Service2 - Service YX
...

but that'd require some additional ACLs or JavaScript changes if you're planning to add more logic.

— Emin

[skullz]

How about allow user to select the number of vendor first?
If number is 3, show activity dialog with 3 vendor fields,
If number is 4, show another activity dialog that have 4 vendor fields, and so on..

But of course, this is not so dynamic as per config item field..
And also has to be controlled by ACL