Possible to get system error notifications?

[iandarke]

Our OTRS system is configured to retrieve emails from a few different mailboxes. A few days ago one of the passwords on those mailboxes expired and the system stopped being able to retrieve new tickets and new ticket responses.

We found out about this because of a "why isn't anyone answering me?" complaint from an internal customer.

Once we looked in the Admin Log we could see the issue:

OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-10 CommunicationLog(ID:317775,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,ObjectLogType:Connection,ObjectLogID:376544)::Kernel::System::MailAccount::POP3 => POP3: Auth for user [mailbox]/[mailserver] failed!

... but ideally we would like to have been sent an email indicating that PostMaster was failing.

Short of writing code to parse log files for strings, is there a "built in" / better way to establish push notifications of critical errors?

[skullz]

Generally, mail account fetch is one of the scheduler..hence you will be able to forward *all* scheduler error to specific email address..

https://doc.otrs.com/doc/manual/admin/6 ... orker.html

good luck

[root]

Short of writing code to parse log files for strings, is there a "built in" / better way to establish push notifications of critical errors?

Hi Ian,

Do you use a monitoring solution like Icinga2, etc.? I recommend configuring a check instead of parsing logfiles.

- Roy

[iandarke]

Generally, mail account fetch is one of the scheduler..hence you will be able to forward *all* scheduler error to specific email address..

https://doc.otrs.com/doc/manual/admin/6 ... orker.html

good luck

Thanks for the suggestion. I just made this change in the config and committed it and then I modified the password so it would fail and waited for the scheduler to run. I see the error logged, but I didn't receive an email notification.

I thought it might be because we used SendmailModule Kernel::System::Email::SMTP in the system and didn't have postfix running so I started postfix up and confirmed it can deliver email, but I haven't seen any messages.

am I missing something?

[iandarke]

Hi Ian,
Do you use a monitoring solution like Icinga2, etc.? I recommend configuring a check instead of parsing logfiles.
- Roy

Thanks for the suggestion. If I can't get schedulerTaskWorker notifications working I will setup syslog forwarding and catch it there.

[iandarke]

as the ScheduleTaskWorker didn't seem to be sending out emails, I ended up implementing a syslog based solution.

Thanks for the suggestions!