[SOLVED] Help setting a postmaster filter for a field based on an email header value

[JDavis]

I am running Ubuntu 18.04 and OTRS 16.0.16 with mariadb 10

Is it possible using the ADMIN | Postmaster Filter screen to set a value for a field based on another fields information

Example an email comes in and has a subject something like: Storied 56783 information

I want to take the numbers in that subject line and store them into a dynamic field in the set email headers section so when the ticket is created I have the series of numbers in their own field. I know I can use a simple regex such as ^Storied [0-9]{5} in the filter condition for the subject to see if an email message matches this condition. But can I somehow grab that section of the subject with some regex and store it as a value in a different field on the ticket using the Postmaster Filter screen?

[root]

Hi,

You just need to group the fields you like to use to seet another on. Example

For Subject: Storied 56783 information use this regex Storied\s*(\d{5})\s*

The match grouped with ( and ) can be used with [***] to set a field, e.g. a dynamic field.

- Roy

[JDavis]

Well I am not the best with regex so I am not quite understanding.

The regex you suggested definitely works to grab this email but I just do not know what to actually enter to obtain the subject information and parse it again for the dynamic field value I want to populate. How do I use the regex and be able to grab the Subject information and parse it to fill the value for the dynamic field.

example.png

[root]

Hi,

It looks like this:

2020-08-21 at 8.13 AM.png

- Roy

[JDavis]

Thank you for the help. I would never have figured that out even looking at the docs and seeing that note it did not make any sense to me.
I did have to make one change so that output had less information. Getting this to work is a huge deal for my scenario.

Storied\s*(\d{5})\s*
The above regex in my example outputted Storied 56783

(?:Storied)\s*(\d{5})\s*
I changed it to the above so the output is 56783