[Solved] Inproper tickets count in AgentCustomerInformationCenter

[Reedu]

In AgentCustomerInformationCenter we can see on the right side tickets grouped in different states: closed/open/escaleted so on.
It's counted with CustomerID set as CustomerIDRaw.

Code: Select all

https://OTRSHOST/index.pl?Action=AgentTicketSearch;Subaction=Search;CustomerIDRaw=CUSTOMERID

For example it could show 50 tickets.
But if i'll change parameter from CustomerIDRaw to CustomerID

Code: Select all

https://OTRSHOST/index.pl?Action=AgentTicketSearch;Subaction=Search;CustomerID=CUSTOMERID

i'm getting a lot more tickets with proper Customer.

I've already checked FulltextIndex (it's showing 100%)

Code: Select all

./otrs.Console.pl Maint::Ticket::FulltextIndex --status
Indexed Articles: 100.0% (789415/789415)

and do some other maintence like cleanup or cachedelete - yet it didn't helped at all.

I'm using right now znuny 6.0.35.

Anyone got similiar problem?


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It was a problem with index in postgresdb. Reindexing resolved issue.