Automatically create monthly tickets

[Klicker]

Hey Guy,
how can i create monthly tickets automatically ? I want to have the same ticket every month. Like a reminder.
Because my system uses SSO, I don't want to create a shell script with a username and password in clear text and start it via CronJob. Do you have any other ideas ?

[root]

Hi,

Wait for Znuny 6.3.1, there is a feature for this.

- Roy

[crythias]

I do this with mutt and crontab.

Something like:

Code: Select all

00 9 1 * * echo "Don't forget to do this monthly thing" | mutt otrs@otrsdomain.com -s "Monthly Event Subject"
00 9 1 * * cat /path/to/emailbody.txt | mutt otrs@otrsdomain.com -s "Another Monthly Event Subject"

[wurzel]

Hi,

yes, cron and you can pipe it directly to Postmaster Read.


Flo

[Klicker]

For everyone who wants to know how it works.
https://doc.znuny.org/doc/manual/admin/ ... tings.html (Via Command Line Program and Procmail (otrs.Console.pl Maint::PostMaster::Read))

Thank you guys

Code: Select all

*/5 * * * * cat doc/sample_mails/test-Email-utf8.box | bin/otrs.Console.pl Maint::PostMaster::Read