Hi
Microsoft has stopped the support of basic authentication.
We wwre using IMAPTLS to fetch emails which is not possible now. Tickets from emails cant b created anymore. We are stuck as other listed protocols of imap/pop are also not suported to fetch emails from office 365.
I would appreciate a quick help to fix this issue.
I m using otrs 5.
IMAP/IMAPTLS doesnot work anymore
Moderator: crythias
Re: IMAP/IMAPTLS doesnot work anymore
You need to upgrade to a version of OTRS or a fork which supports OAuth2 for inbound mail. OTRS 5 is out of support since several years
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny newbie
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- Joined: 04 Oct 2019, 06:50
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- Real Name: Sidrah
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Re: IMAP/IMAPTLS doesnot work anymore
Thanks for your response.
Is oAuth2 supported in OTRS 6?
I read the documentation of OTRS 6, but the email protocols are same as of OTRS 5.
Is oAuth2 supported in OTRS 6?
I read the documentation of OTRS 6, but the email protocols are same as of OTRS 5.
Re: IMAP/IMAPTLS doesnot work anymore
OTRS 6 is also out of support since more than 2 years and has known vulnerabilities. Therefore it also des not support OAuth2
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny newbie
- Posts: 6
- Joined: 04 Oct 2019, 06:50
- Znuny Version: OTRS 5 COMMUNITY
- Real Name: Sidrah
- Company: PARCO
Re: IMAP/IMAPTLS doesnot work anymore
Okay. It means we have to move to commerical version i.e. OTRS 8?
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- Administrator
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Re: IMAP/IMAPTLS doesnot work anymore
Hi,
You have to update to Znuny 6.4, which offers OAuth2 authentication. The migration goes from 5.0 => 6.0 => 6.1 => 6.2 => 6.3 => 6.4.
- Roy
You have to update to Znuny 6.4, which offers OAuth2 authentication. The migration goes from 5.0 => 6.0 => 6.1 => 6.2 => 6.3 => 6.4.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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- Znuny newbie
- Posts: 6
- Joined: 04 Oct 2019, 06:50
- Znuny Version: OTRS 5 COMMUNITY
- Real Name: Sidrah
- Company: PARCO
Re: IMAP/IMAPTLS doesnot work anymore
Thanks for your response.
Is OTRS and Znuny are the same?
Otrs 6.4 is same as Znuny 6.4?
I am little confused about Znuny( as a fork of otrs) ?
I would appreciate if you please shed some light to clarify.
Is OTRS and Znuny are the same?
Otrs 6.4 is same as Znuny 6.4?
I am little confused about Znuny( as a fork of otrs) ?
I would appreciate if you please shed some light to clarify.
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- Administrator
- Posts: 3983
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: IMAP/IMAPTLS doesnot work anymore
Hi,
Znuny is a fork of OTRS, started when the vendor abandoned open source. For more details read https://www.znuny.org/en/blog/why
- Roy
Znuny is a fork of OTRS, started when the vendor abandoned open source. For more details read https://www.znuny.org/en/blog/why
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?