Owner change after ticket close

Moderator: crythias

Locked
michalv
Znuny newbie
Posts: 10
Joined: 21 May 2018, 13:33
Znuny Version: OTRSv6

Owner change after ticket close

Post by michalv »

Hi,

why system changes ticket owner to root@localhost after ticket is closed?

Is there any setting that can prevent this behaviour?

Thanks
root
Administrator
Posts: 4243
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: Owner change after ticket close

Post by root »

Hi,

Have you checked if a GenericAgent has been configured to perform this change?

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
Locked